Some important rules for e-mail
According David Shipley and Will Schwalbe, authors of Send: The Essential Guide to E-Mail for Office and Home (The New Yorker, “Elements of E-style,” by Nick Paumgarten), you really should be using exclamation points to be polite and friendly in your e-mails. Here are a few of their recommendations:
• Assume everything you write will be forwarded.
• Never forward anything without permission.
• Thanks!!!! is friendlier than Thanks.
• Abbreviations like LOL are fine.
• Emoticons are fine.
• Don’t apologize for something via e-mail. If possible do it in person, or at least over the phone.
• Don’t reprimand someone via e-mail. This should always be done in person if at all possible.
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