How to communicate your understanding
If you want to be appreciated as a good leader, then first you must learn to understand your employees’ needs. Here are five tips offered in Bob Nelson’s 1,001 Ways to Energize Employees:
• Make sure the employee knows you are listening through the use of body language.
• Use facial expressions to show interest.
• Affirm what you understand verbally.
• When necessary, ask for clarification.
• Instead of “you” and “I” use “we” and “us.”
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